Fix payment and billing problems

Applies to editions of Google Workspace and other paid subscriptions in your Google Admin panel.

Employ this information to fix your issue if you lot become a payment-related warning in your Google Admin console.

If your issue is related to a different Google service, search that product'south Help Middle to fix the issue.

Video: How to set up a payment result

How to Fix a Payment Issue in Google Workspace

Step 1: Brand sure your primary payment method is valid

The most mutual billing problem is non having a valid primary payment method for automatic payments. If we tin can't charge your primary payment method, your account gets suspended or placed in a grace menstruation. After y'all fix your master payment method, whatsoever outstanding residuum will be charged automatically.

If you lot make a manual payment to lift a payment failure, and so update your chief payment method, you lot might be charged twice. If this happens, we'll utilise any leftover credit to your next payment.

  2. On the Admin console Dwelling house page, go to Billing and then Payment accounts.

  3. Next to your subscription, click View payment methods.

  4. View your payment methods. Verify one of them is set to Primary, and information technology's valid.
  5. (Optional) To avert service interruption in the hereafter, add a fill-in credit bill of fare for automated payments.

If this task didn't solve your problem, continue to step 2.

Step 2: Detect a solution based on an alert

If pace i didn't solve your problem, find your warning below.

Alert Solution
Subscription suspended (free trial ended)
  • Prepare Google Workspace billing
  • Fix Essentials billing
Your payments contour is currently suspended Verify your account information
Subscription has been suspended by your reseller Contact your Google reseller

Subscription suspended (grace menstruum has expired)
Account needs a working payment method
Couldn't process your concluding payment
The account is closed
Transaction declined
Transaction declined: invalid payment method
Transaction declined: low remainder

 Make a payment using:
  • Your principal payment method
  • Another payment method in your billing account
  • A new payment method
If yous're using an India credit or debit card:
  • Troubleshoot India credit or debit cards
Card: Expired Make a payment using:
  • The same card subsequently y'all update it
  • Some other payment method in your billing account
  • A new payment method
Card: Expiring soon Update your carte du jour details
Verification in progress Verify a newly added banking company account

Verify your Google Business relationship or bank account

Verify your Google Account

If we can't verify your Google Account information, Google suspends your payments profile and dims the Make a payment button. Verify your data past filling out this form.

Other ways to fill up out the class:

  • Click Larn More in the alarm that says your payments contour is suspended.
  • Respond to the email we sent with the subject "Important Information Regarding Your Google Account." This email was sent to the email address of your payments primary contact for the domain associated with your Google Account.

Google Workspace or Deject Identity support can't lift your suspension in this situation. You need to fill out the account verification form. In the E-mail field of the grade, enter an email address that's listed under Payments contacts on the Billingand thenManage Settings folio. Inbound a different address tin filibuster the response to your asking.

Let 48 hours later on submitting the form to receive a response.

Verify a newly added bank account

Before nosotros tin can debit a new bank account, we need to verify it'south really yours. This process and the time it takes depends on your location:

  • If you're in the U.S. or Europe outside the UK, you lot verify the account past making a test deposit.

    This procedure can take upwardly to 10 days, although it often happens much sooner. If you don't become a test eolith afterward five days, check if your exam eolith failed.

  • If you lot're in the UK, we can typically verify your account within an hour after you lot enter valid account data in your Payment settings.

While Google is verifying your bank account, you go a "Billing verification in progress" bulletin on your Payments page in the Admin console. If you lot're setting up billing for the kickoff time, your paid service won't begin until your account is verified.

Note: To ensure uninterrupted service, yous can add a credit card to use for automatic payments until your bank business relationship is verified. Become to Add a credit card as your primary payment method.

Fix a mutual warning problem

Open all   |   Close all

Pay with a new payment method

  2. On the Admin console Home page, become to Billing and then Payment accounts.

  3. At the top of the page, click Pay At present in the alert.
  4. On the Brand a payment screen, click the Down pointer "" and cull an option.
    Depending on your country/region, you might have 2 or more options to choose from, such equally:
    • Add new credit or debit card
    • Add a bank account

    Become to Payment options in my country.

  5. Enter your account or card information.
  6. Click the Verify button if it displays.
  7. Click Brand A Payment.
  8. (Optional) Cheque the box to use this payment method for future recurring payments.
    This option sets the new bank account or credit bill of fare as your main payment method.
  9. Review the payment details, then click Confirm and then Got It.
    If you added a bank business relationship as your chief payment method, it might take a few days for your payment to go through.

Update an expired carte

Follow these steps to update an expired primary payment method and then use it to make a payment.

To update an expired credit card that isn't your principal payment method, instead follow the steps in Update your card details.

  2. On the Admin console Home page, get to Billing and then Payment accounts.

  3. At the top of the page, click Update in the warning.
  4. On the Make a payment screen, update the card expiration date and security code (CVC or CVV).
  5. Click Make A Payment.
  6. Review the payment details, so click Confirm and then Got Information technology.

Update your card details

Follow these steps if your credit card:

  • Is expiring soon, just hasn't however
  • Has expired, but isn't your chief payment method

If your card has expired and it's your main payment method, instead follow the steps in Update an expired menu.

If a credit card in your billing account is about to expire, update the carte du jour's expiration engagement in your Admin console. If its CVC or CVV number changes, update information technology likewise. Otherwise, we won't be able to accuse your card, putting your service at risk of break.

Note: On the screen where you update your card's expiration date, you can as well update the cardholder proper name or the bill of fare's billing address.

  2. On the Admin console Home page, go to Billing and then Payment accounts.

  3. Adjacent to your subscription, click View payment methods.

  4. Adjacent to the credit card yous want to update, click Ready.
  5. Update the card information and salve your changes.

Carte du jour number changed?

If so, you tin can't change the number on the screen where you lot edit the details. Instead, add it every bit a new bill of fare. Then remove the sometime carte du jour from your account. Go to Remove a payment method.

I get an fault message when making a payment

If yous get an error when y'all try to make a payment in the Admin console, go to Billing error messages.

I'm even so having problems subsequently making a payment

If you made a payment, but yous were charged twice or your account notwithstanding isn't active, go to Troubleshoot issues after making a payment.

Related topics

  • Change which payment method to use
  • View and empathize transactions
  • Cancel Google Workspace

Was this helpful?

How can nosotros improve it?