Set up payment issues on your account

If you try to buy something on Google Play but your payment is declined or won't process, endeavour the steps below.

If yous've bought something then have a problem with or question about it, encounter problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you lot have a red alert, enter your payment information and expect for the team to answer.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a dissimilar payment method

If there's a problem with ane payment method you lot can endeavour paying with a different i.

  1. On your Android telephone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item you want to buy & tap the price.
  3. Tap the electric current payment method.
  4. Choose a unlike payment method or add together a new ane.
  5. Follow the onscreen instructions to consummate your buy.

Ready credit and debit card errors

At that place may be a problem with your credit or debit card if you encounter one of the following error messages:

  • "Unable to process payment: low card residual"
  • "Unable to consummate transaction. Please utilise another class of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired carte du jour"
  • "Right this card info or try another menu"

To fix these errors, effort the following steps:

Make sure your card & address information is upward to date

Expired credit cards or old billing addresses are a common reason for payments non to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method y'all are trying to employ for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update whatsoever expired payment methods.

Check that your carte du jour address matches the address in Google Payments

If your credit card is registered to a dissimilar address that tin cause the payment to be declined. Cheque the zip code matches your current accost.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Discover the payment method y'all are trying to utilize for the purchase.
  3. ClickEdit.
  4. Check that the accost listed matches the billing address of your carte du jour.
  5. If needed, update the address.

Then, try your purchase over again.

Submit whatsoever actress information that is requested

If the error message is followed by instructions for submitting additional data to Google, please submit it. We will not be able to process the transaction on your account without this data.

Check you have sufficient funds for the buy

Sometimes a transaction is declined because of insufficient funds. Check your account to make certain you accept enough to consummate the purchase.

Contact your bank or card issuer

Your carte du jour may take specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte du jour to inquire near the transaction and run into if they know the reason for the reject.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Souvenir Cards, and more)

If you see "Your payment was declined due to an issue with your business relationship"

If you see this message, information technology might exist because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need a picayune more than information to protect your account against fraud.
  • We need a piffling more data to comply with European union law (Customers from European Union member states only).

To help set up these problems:

  1. Get to the payments centre.
  2. Have activeness on any errors or requests in the payments center.
    • You might need to verify your identity before y'all can buy anything through your Google Account.
  3. Make sure your name, accost, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider beak)

If yous're having trouble paying through directly carrier billing, try the following:

  • Brand sure you're connected to your carrier network, directly or by wi-fi.
  • Make sure y'all've added direct carrier billing as a payment method.
  • Make certain you're using the local currency.

If you however have issues, contact your mobile telephone service provider for aid.

If you can't add together a payment method or have a problem with a different payment method

If you're having a problem with a dissimilar payment method, go to Google Payments to set the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Look for whatever notifications or requests for data & provide annihilation that's asked for.
  3. Bank check that your address is up to appointment.
  4. Bank check that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. You must verify the card before yous tin apply it once again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenAccuse card.
  4. Within ii days, y'all'll find a temporary charge on your card statement forth with an viii-digit code.
  5. To complete verification, get to pay.google.com and enter the 8-digit code.

If yous endeavour to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than ii days: Cheque your menu statement. You lot should find a temporary charge from Google called "GOOGLE Exam," with an eight-digit code.

Card is grayed out & says "bill of fare is ineligible"

You tin't use this carte for this purchase. Endeavour to make the purchase again with a different card.

If the card y'all desire to use isn't listed, follow the on-screen instructions to add together a new card.

If you use dual SIM carte devices

Check if the correct SIM bill of fare is in slot 1 and remove whatsoever SIM card from slot 2.

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